Forecourt Technician at Pesapal

• Ensures PFMS installations, maintenance, and service activities meet defined quality standards, SLAs, and budget requirements.
• Plans and executes technical work with accountability, efficiency, and discipline.
• Use analytical insight to investigate downtime, resolve faults, and improve system performance.

• Builds strong merchant relationships through responsiveness, technical expertise, and empathy.
• Understands customer needs and provides appropriate PFMS solutions to enhance operational efficiency.
• Delivers high-quality service that drives customer satisfaction, retention, and loyalty.

• Collaborate closely with all stakeholders to ensure efficiency.
• Shares technical knowledge and supports training initiatives to improve collective performance.
• Contributes positively to team outcomes and a culture of continuous improvement.

• Takes ownership of service delivery, technical decisions, and reporting accuracy.
• Identifies improvement opportunities and acts proactively to close performance gaps.
• Demonstrates resilience and professionalism while working independently or under pressure.

• Supervise the installation, configuration, and commissioning of PFMS at merchant sites.
• Prepare proposals for maintenance works and support basic commercial documentation.
• Supervise and evaluate installation and maintenance works, ensuring issues are resolved within agreed SLAs.
• Monitor installation and maintenance activities to ensure adherence to approved budgets.
• Participate in subcontractor training and ensure subcontractor complies with stipulated procedures.
• Conduct analytical downtime investigations and implement technical solutions to close identified gaps.
• Prepare maintenance and service reports and maintain accurate technical documentation.
• Maintain and update the PFMS asset register, including installations, transfers, and write-off recommendations.
• Participate in inspections of maintenance works and projects, site due diligence, and site handovers.
• Conduct testing and verification of PFMS equipment post-installation and after major maintenance activities.
• Ensure service delivery meets defined quality standards, SLAs, and budget requirements.

• Build and maintain strong relationships with merchants and customers.
• Supporting customers through technical and administrative activities.
• Understanding customer needs, concerns and operational challenges.
• Identify and communicate customer service needs and improvement opportunities to Account Managers and relevant internal teams.
• Support customer retention by recommending appropriate PFMS solutions based on observed needs.

• Prepare accurate and timely service and maintenance reports.
• Ensure reports support operational and commercial decision-making.
• Track and update operational and performance data related to installations, maintenance, and service activities.

• Bachelors degree in Engineering or a related field
• Minimum of 3 years experience in field service management or a similar technical role
• Experience in PFMS installation, maintenance, and technical support
• Ability to document technical work clearly through service reports and proposals
• Commercial awareness with the ability to identify service-driven revenue opportunities.
• Strong problem-solving, planning, and organizational skills
• Strong knowledge of PFMS functions including customer onboarding, beneficiary registration, account seeding, transaction processing, MIS, and reporting
• Proficiency in MS Office
• Fluency in written and spoken English

• Strong focus on service excellence, customer satisfaction, and relationship building.
• Excellent communication and interpersonal skills, with the ability to work independently and collaboratively across teams.
• Detail-oriented and solutions-driven, adaptable, and able to perform effectively under pressure

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